Last updated: May 7, 2026
DIANSA HVAC Supply operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). DIANSA HVAC Supply is powered by Shopify, which enables us to provide the Services.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or complete another transaction through the Services, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we mean any information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to you.
Depending on how you interact with the Services, where you reside, and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences drawn from such information:
Contact details, including your name, address, billing address, shipping address, telephone number, and email address.
Financial information, including credit card numbers, debit card numbers, financial account information, payment card details, transaction details, payment method, payment confirmation, and other payment-related information.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
Communications with us, including information you provide when communicating with us, such as when submitting a customer service request or complaint.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including information about your interaction with the Services, such as how and when you use or browse the Services.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services, including information from your device when you use our products or services or visit our websites, as well as through cookies and similar technologies.
From our service providers, including when we engage them to enable certain technology or when they collect or process your personal information on our behalf.
From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Providing, Personalizing, and Improving the Services
We use your personal information to provide the Services, including to perform our contract with you, process your payments, manage your orders, remember your preferences and items of interest, send notifications related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, allow you to post reviews, and provide you with a personalized shopping experience, such as recommending products related to your purchases.
This may also include using your personal information to personalize and improve the Services.
Marketing and Advertising
We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, text message, or postal mail, as well as displaying online advertisements about products or services through the Services or on other websites.
This may include advertising based on items you previously purchased, added to your cart, or other activities performed through the Services.
Security and Fraud Prevention
We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action regarding potential fraudulent, illegal, harmful, or malicious activity, protect public safety, and help ensure the security of our Services.
If you choose to use the Services and create an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or other account information with anyone.
Communications with You
We use your personal information to provide customer support, respond to your requests, deliver services efficiently, and maintain our business relationship with you.
Legal Purposes
We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement agencies or governmental authorities. We may also use your information to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:
With Shopify, vendors, and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order management, and shipping.
With business and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices.
Depending on where you reside, you may have the right to instruct us not to share information about you for personalized advertising and marketing purposes based on your online activity across different merchants and websites.
When you direct us, request that we do so, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.
With our affiliates or generally within our corporate group.
In connection with a business transaction, such as a merger or bankruptcy proceeding; to comply with applicable legal obligations, including responding to subpoenas, search warrants, or other similar requests; to enforce applicable Terms of Service or policies; and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.
To provide and improve the Services, information that you submit through the Services will be transmitted to and shared with Shopify and with third parties that may be located in countries other than your own.
In addition, to help protect, develop, and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify.
In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights regarding the use of such information for those purposes.
For more information about how Shopify uses your personal information and the rights you may have, you may review Shopify’s Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information through Shopify’s privacy portal.
Third-Party Websites and Links
The Services may include links to websites or other online platforms operated by third parties. If you access links to sites that are not affiliated with or controlled by us, we encourage you to review their privacy and security policies, as well as their terms and conditions.
We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information they contain.
Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and users of those third-party platforms, without limitation as to its use by us or by third parties.
The inclusion of such links does not, by itself, imply any endorsement of the content of those platforms or of their owners or operators, unless expressly stated in the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age required by applicable law in your jurisdiction.
If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the contact details below to request its deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined under applicable law, personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” Additionally, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to send us sensitive or confidential information.
The length of time we retain your personal information depends on several factors, including whether we need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you reside, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may deny your request where permitted by law.
Right of Access
You may have the right to request access to the personal information we maintain about you.
Right to Deletion
You may have the right to request that we delete the personal information we maintain about you.
Right to Correction
You may have the right to request that we correct inaccurate personal information we maintain about you.
Right to Data Portability
You may have the right to receive a copy of the personal information we maintain about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
Right to Opt Out of Sale or Sharing for Personalized Advertising
Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information, or to opt out of the processing of such information for purposes considered “targeted advertising” under applicable privacy laws.
Managing Communication Preferences
We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as emails related to your account or orders you have placed.
You may exercise any of these rights where indicated in the Services or by contacting us using the contact details provided below.
For more information about how Shopify uses your personal information and the rights you may have, including rights related to data processed by Shopify, you may visit:
https://privacy.shopify.com/en
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law.
In accordance with applicable law, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before accepting a request from a representative, we will require proof that you have authorized that person to act on your behalf, and we may also need you to verify your identity directly with us.
We will respond to your request within a reasonable timeframe, as required by applicable law.
Complaints
If you have a complaint about how we process your personal information, please contact us using the contact details below.
Depending on where you reside, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge a complaint with your local data protection authority.
International Transfers
Please note that we may transfer, store, and process your personal information outside the country in which you reside.
If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) or any equivalent contract issued by the competent authority of the United Kingdom, as applicable, unless the transfer is made to a country that has been recognized as providing an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.
We will post the updated version of this Privacy Policy on this website, update the “Last updated” date, and provide notice of changes as required by applicable law.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact DIANSA HVAC Supply:
Email: contact@diansausa.com
Phone: (432) 900-3427
Address: 12504 TX-191 Ste A, Midland, TX 79707